q999's Privacy Policy
Your personal information matters deeply to us — this policy explains in detail how q999 collects, uses, and protects your data.
Policy Introduction
q999 is committed to providing users in Bangladesh with a safe, transparent, and trustworthy online entertainment experience. This Privacy Policy ("Policy") explains what information we collect when you use the q999 platform — whether through the website, mobile version, or any other service — how that information is used, and the steps we take to protect your privacy.
Before reading this policy, please note — by registering an account on the q999 platform or using our services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any term in this policy, please stop using our services and contact us.
This policy may be updated at any time. If changes are made, we will post a notice on the platform and the date of the latest update will be shown at the top of the policy. We encourage you to review this page regularly.
Scope of This Policy
- All users of the q999 website
- Registered account holders
- Visitors browsing without registration
- Anyone accessing from any device — mobile or desktop
- Applies to everyone using the platform from Bangladesh
What Information We Collect
1 Information You Provide Directly
When you register with q999 or use our services, you directly provide certain information. This may include:
Identity Information
Full name, date of birth, gender, and nationality, required for account verification.
Contact Information
Email address and mobile number, used for account recovery and important notifications.
Financial Transaction Information
Details of transactions carried out via bKash, Nagad, or Rocket, such as deposit and withdrawal amounts and mobile numbers.
2 Automatically Collected Information
When you access the q999 platform, certain information is collected automatically. This information is used to improve service quality and ensure security:
- Device & Network Information: IP address, device type and operating system, browser name and version, and screen resolution.
- Usage Information: Which pages were visited, how long you spent there, which games you played, and how you navigated the platform.
- Cookies & Similar Technologies: Session cookies, preference-saving cookies, and analytics-related local storage data.
- Log Files: Platform access times (per BST, UTC+6), error reports, and records of server-side activity.
3 Information Received from Third Parties
In some cases, payment processing partners (bKash, Nagad, Rocket) may share with us limited information necessary to verify transactions. This information is used solely to confirm transactions and prevent fraud.
Purpose of Data Use
4 Primary Uses
q999 uses your information for the purposes below. In each case, the use of your information is dedicated to providing you with a better service:
Account Management
Creating, verifying, and securing your account; confirming login identity; assisting with password recovery; and maintaining account security.
Transaction Processing
Processing deposits and withdrawals via bKash, Nagad, or Rocket; sending transaction confirmations; and assisting with resolving financial disputes.
Customer Support
Resolving your questions and issues via 24/7 live chat and email; maintaining prior communication history to provide more effective assistance.
Security & Fraud Prevention
Detecting and preventing unauthorized access; monitoring for multiple accounts or unusual activity; and maintaining a fair environment for all users.
5 Secondary Uses
Your information may also be used for the purposes below, always within the bounds of protecting your interests:
- Platform Improvement: Analyzing usage patterns to add new games and features, and to improve the overall user experience.
- Important Notifications: Keeping you informed about security updates, service changes, or policy amendments.
- Responsible Gaming: Monitoring playing habits to provide support when needed and to ensure a healthy entertainment experience.
- Legal Compliance: Maintaining records in accordance with applicable law and responding to lawful requests from authorities.
Data Sharing & Disclosure
6 Data Disclosure Policy
q999 never sells your personal information to third parties or intentionally discloses it for commercial purposes. Information may be shared on a limited basis only in the specific circumstances below:
Important: Our payment partners (bKash, Nagad, Rocket) receive only the minimum information necessary to confirm transactions. They may not use your information for any other purpose.
Legal Obligations
Information may be disclosed pursuant to a court order or a lawful request from a competent authority.
Security Protection
Limited information may be shared with security specialists in the course of a fraud investigation.
Service Providers
Technology and infrastructure providers may receive limited information under strict confidentiality agreements.
Business Changes
In the event of a business merger or acquisition, users will be notified before any transfer of information takes place.
Data Security Measures
7 Technical Security
q999 uses industry-standard technology to protect your information. Our security framework is continuously updated to keep your data secure:
SSL Encryption
All data transmissions on our platform are secured using SSL/TLS encryption. Every piece of information sent from your browser to our servers travels in encrypted form.
Secure Data Storage
Your personal information is stored on secure servers. Passwords and sensitive data are kept in hashed form — no employee or third party can view this information directly.
Access Controls
Access to user data is restricted to authorized personnel only. Every instance of access is logged and regularly audited.
Continuous Monitoring
Our security team monitors the platform 24/7. Immediate action is taken whenever any unusual activity is detected.
Cookie Policy
8 Cookie Usage
q999 uses cookies to improve your experience on the website. Cookies are small text files that your browser stores on your device. The types of cookies we use are explained below:
- Essential Cookies: Without these, the website cannot function properly. They are used to maintain login status, security tokens, and session management.
- Preference Cookies: Remember your language selection and other personal preferences so you do not have to reconfigure settings each time.
- Analytics Cookies: Help us understand which pages are used most and improve platform performance. This information is collected in anonymized form.
You can control or delete cookies from your browser settings. Please note, however, that disabling cookies may cause some key features of q999 to not work properly.
Your Rights
9 Rights Regarding Your Information
As a q999 user, you have certain fundamental rights over your own information. We respect these rights and support you in exercising them:
Right to Access
You may request at any time to find out what information we have collected about you and how it is being used.
Right to Rectification
If any information in your account is incorrect or outdated, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your information be deleted, though some information may need to be retained to meet legal obligations.
Right to Restrict Processing
In specific circumstances you may request that the processing of your information be limited.
Right to Data Portability
You may request your personal information in a structured, commonly usable format.
Right to Object
You may object to any use of your information, and we will take appropriate action in response.
To exercise any of the above rights, contact us directly. We will respond to your request as quickly as possible.
Data Retention Period
10 Retention Policy
q999 retains your information only for as long as it is needed. Retention periods may vary depending on the type of information:
- Account Information: Retained while the account is active and, after closure, for the period required to meet legal obligations.
- Transaction Records: Financial records are retained for the period required by legal obligations.
- Support Conversations: Support chat and email history is retained for a set period in order to improve customer service quality.
- Log Data: Server logs and access records are retained for a limited period for security review purposes.
Protection of Minors
11 Age Restriction
q999 services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors and do not provide services to minors.
If we learn that a minor has created an account or provided us with information, we will immediately close that account and delete all associated data.
If a parent or guardian believes their minor child has opened an account on our platform, please contact us.
This platform is for those aged 21 and above only. Play responsibly.
Learn about Responsible Gaming →Policy Change Process
12 Updates & Changes
q999 may update this privacy policy from time to time to keep pace with changes to its services and the legal environment. When the policy changes, we follow the steps below:
- Notice on Platform: Before any significant change, we will publish a special notice on the website.
- Email Notification: Registered users will be informed of important policy changes by email.
- Effective Date: The date of the most recent update will be shown at the top of the revised policy, so you always know when it was changed.
- Consent: Your continued use of the platform after a change takes effect will be considered acceptance of the revised policy.
Have questions about privacy?
If you have any questions, concerns, or complaints about your personal information or this policy, please contact us. Our support team is available 24/7 in both Bengali and English.
Contact Us Directly
To view, correct, or delete your account information, log in to q999 Login or send us a message directly via live chat.